Using Customer Service to Increase Profits

Businesses yearly lose about $35 billion due to the unplanned loss of customers. But a mere 5% increase in customer retention can mean a 25% increase in PROFITS. Providing better customer service is the best, most cost-effective, way to keep customers– and keep profits– rolling in. Because customers vary, we’ll explore changes you can easily make to better serve customers via phone, email, your website and social media.